Josh Moore of Fort Gay, West Virginia had his Xbox Live account suspended for having “fort gay WV” listed as his location. According to Microsoft, this is a slur. Really? We’re at this point now? We can’t even use the word “gay” in a personal profile now without worrying about a service we already paid for getting blocked, because companies are outsourcing the job to people who just look for keywords but don’t understand the language well enough to read the context? Speaking of outsourcing, it doesn’t sound like the customer service rep Moore spoke to had much of a grasp on the language and/or common sense either:
“I figured, I’ll explain to them, ‘Look in my [billing] account. Fort Gay is a real place,”’ Moore reasoned. But the employee was unreceptive, warning Moore if he put Fort Gay back in his profile, Xbox Live would cancel his account and keep his $12 monthly membership fee, which he’d paid in advance for two years. “I told him, Google it — 25514!” Moore said, offering up the town’s ZIP code. “He said, ‘I can’t help you.”’ [CharlestonGazette]
The mayor of Fort Gay complained to a local news station about it, and Moore was eventually able to reach a supervisor who understands the concept of zip codes and town names. Microsoft Corp. and the chief rules enforcer for Xbox Live have apologized to Moore and the city of Fort Gay for the misunderstanding. There’s another town in West Virginia named “Mount Gay”. Hopefully, Xbox Live won’t be repeating this mistake with the residents of the fine city of Mount Gay, WV, along with the denizens of Wetwang, England, Dildo, Canada, and F*cking, Austria.
In related news, I plan to duel the mayor of Fort Gay for his title. I’ve already printed 500 business cards that say “Mayor of Fort Gay” on them, and I’ll be arsed if I’m going to change them now.
[Banner pic via Kotaku]