Time Warner Cable Renamed A Customer ‘C*nt’ After She Complained About Her Cable Box

Creative Director
02.20.15 13 Comments
esperanza-martinez

Esperanza Martinez / Ars

Time Warner Cable recently surpassed Comcast as the most hated brand in America, and the company continues to show why it’s worse than its potential parent company.

It’s been less than a month since Comcast renamed a customer “A**hole Brown” on his billing statement when he tried to cancel his service. And already, Time Warner has upped the ante, renaming Esperanza Martinez “C*nt Martinez” (without the classy censorship, of course) after she complained about a problem with her cable box.

Here’s the letter they sent to her, courtesy of Martinez and Ars Technica:

esperanza-martinez

Esperanza Martinez / Ars

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