This one’s got a lot of moving parts, so you’re gonna want to keep up. What started out as just your average, one-star negative Yelp review from a pissy customer, spun out of control into a messy, public tale of lies, deception, and pooping — emphasis on “messy.”
It all began when a Yelper who goes by “Emma C.” gave Nick’s Riverside Grill — the lovely looking establishment pictured above — a poor review on May 26. In her review, Emma C. complains that she had the “worst service” at Nick’s, claiming that she was overcharged for a single happy hour drink.
Here’s the review, which, along with the restaurant’s response, has been deleted. Thanks to the magic of the internet, though, both live on forever.
I went there for happy hour and they hold my card at the bar. Charged me two drinks and more while I only ordered one hh drink. I asked the bartender, he said he didn’t have the right to change the bill and asked me to call the manager later since he’s out. I called and they just said manager is really busy and will call me back. As u can figure, no call at all. And they post the charge without my signature! I didn’t sign the bill!! If u swipe my card wrongly for someone else, I’m not the one paying for it.
Seems like a feasible enough mistake, right? Oh, but the plot gets so much thicker from there. As thick as I imagine Nick’s Creamy Cheddar Broccoli Soup to be. Maybe thicker! Manager Liz S. of Nick’s Riverside Grill responded to Emma C.’s review with the following message: