U.S. Consumer Safety Is Now Stepping In To Help Samsung Recall 2.5 Million Galaxy Note 7 Phones

09.10.16 2 years ago

The continuing situation with Samsung’s Galaxy Note 7 has finally become a problem too large for Samsung to handle on its own apparently. Days after the company provided owners to switch out their phones for a new one voluntarily while working out the strategy for a full recall, the US Consumer Product Safety Commission has come out to lend their support and their suggestions to those affected by the company’s phones.

According to a statement released by the CPSC, who is working with Samsung to expedite their recall, users should stop using their phones immediately and seek a replacement:

Lithium-ion batteries pack a lot of power into a small package. When these batteries overheat and burst, the results can be serious. This is why the U.S Consumer Product Safety Commission (CPSC) is urging all consumers who own a Samsung Galaxy Note7 to power them down and stop charging or using the device.

This consumer warning is based on recent reports involving lithium-ion batteries in certain Note7 devices that have resulted in fires. These incidents have occurred while charging and during normal use, which has led us to call for consumers to power down their Note7s.

CPSC and Samsung are working cooperatively to formally announce an official recall of the devices, as soon as possible. CPSC is working quickly to determine whether a replacement Galaxy Note7 is an acceptable remedy for Samsung or their phone carriers to provide to consumers.

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