Even though they promised to fix their terrible customer service, it seems as though the folks at Comcast are back to their old tricks again. Five years ago, John and Carol Lehman returned a cable box provided to them by the media giant, but that didn’t stop Comcast from charging them for using it this whole time. When they presented the company with the issue — a $600 bill — Comcast agreed it would refund them the money, but they had to sign a non-disclosure agreement. In other words, shut the f*ck up about the mistake we made. Here’s a portion of the agreement as provided by 6ABC and Ars Technica:
1. John Lehman. (“Releasor”) in consideration of the sum of Six Hundred dollars ($600.00), receipt of which is hereby acknowledged for myself, my successors and assigns, of my own free will, voluntarily release and forever discharge COMCAST CABLE COMMUNICATIONS, L.L.C., its subsidiaries, affiliates, their respective parents, officers, employees, agents, successors and assigns, both individually and in their official capacities with Comcast (collectively “Comcast”), of and from any and all actions or causes of actions, suits, claims, charges, complaints, contracts, agreements, promises, attorneys’ fees and costs, whatsoever, in law or equity, which I, my heirs, executors, administrators, successors and assigns, may now have or hereafter can, shall or may have for, upon, or by any reason of any matter, cause or thing whatsoever arising out of: Dispute for equipment charges from 2009-2015.
Comcast has since apologized for the maneuver and disclosed that these measures are not meant for situations in which a customer is wrongly charged. Right. It seems like Comcast was trying to cover their own ass on this occasion, and it backfired when the Lehmans went to the press.
“We have apologized to our customers, and these issues have since been resolved to their satisfaction,” Comcast said to the press.
(Via Ars Technica)