Elizabeth Sedway and her family were escorted off of their flight from Hawaii to California on Monday. The Alaska Airlines flight crew prevented them from going home because the cancer patient didn’t have a doctor’s note. Yes, a doctor’s note.
According to CBS San Francisco, it only happened because Sedway mentioned to a flight attendant that she was tired:
Alaska Airlines employee called a doctor, she claimed was associated with the airlines. After we board the plane. An Alaska representative boarded the plane, and told us I could not fly without a note from a doctor stating that I was cleared to fly. The video is of us being removed from the plane. (Via)
Sedway, who suffers from multiple myeloma, was scheduled to undergo chemotherapy treatment the following day. When she and her family recorded the above video while they were collecting their belongings and departing the flight.
The next day, Alaska Airlines issued an apology to Sedway and her family:
We regret the inconvenience Ms. Sedway experienced yesterday and are very sorry for how the situation was handled. Her family’s tickets have been refunded and we will cover the cost of her family’s overnight accommodations in Lihue. While our employee had the customer’s well-being in mind, the situation could have been handled differently. (Via)