Batman: Arkham Knight was fun on consoles, but a maddeningly glitchy pile of guano on PC. The PC version was so bad, in fact, that Warner pulled it off the market last June. The PC version of the game was re-released last week to much controversy, as it was still broken, and a dive into the code revealed it was the same glitchy version of the game from a patch released in September. It doesn’t help that it appears Warner knew about the problem for months before the release. Shockingly, farming out the PC port to a company of only 12 employees (who normally handle mobile games) and reportedly assigning only 10 beta testers to the PC version (for fear of spoilers being leaked) resulted in a PC version of the game that, well, played like it was ported and beta tested by hardly anyone.
Now Warner is trying to make it right. In an announcement released on Steam, they apologized and added:
Until the end of 2015, we will be offering a full refund on Batman: Arkham Knight PC, regardless of how long you have played the product. You can also return the Season Pass along with the main game (but not separately). For those of you that hold onto the game, we are going to continue to address the issues that we can fix and talk to you about the issues that we cannot fix.
That last part — about “issues that we cannot fix” — is especially disheartening. Anybody with the PC version should go ahead an assume a good patch isn’t coming, but at least an unprecedented full refund is available. Meanwhile, players of Assassin’s Creed Unity and SimCity are left wishing all glitchy games came with a refund.