Anyone who’s dealt with Comcast knows that the cable company will do anything to keep a customer, but a St. Paul, Minn. man isn’t impressed with their commitment. That’s because Comcast refused to shut off service after a fire destroyed his house.
According to the Twin Cities Pioneer Press, 66-year-old Jimmy Ware couldn’t get the customer service reps to shut down his cable until he provided his account number. Guess what happened to it?
“Gone in the fire,” Schmidt told them. Ware got on the line and provided the last four digits of his Social Security number, which Comcast told him was still not enough.
Schmidt grew increasingly frustrated because she wanted to focus on helping her father with more serious matters, such as where as he’s going to live or how he’s going to rebuild his life. The retired trucker had no homeowners’ insurance.
“I’ve said to Comcast, ‘Here’s your choice, disconnect the service or send someone out to fix the cable, because it’s not working,’ ” Schmidt said. “The (Comcast) guy said, ‘That doesn’t make sense, because the house burned down.’ I said, ‘Exactly, shut the service off.’ “
To their credit, Comcast apologized the following week. A spokesperson for the company said that the issue had been mishandled and promised to check in on Ware. Even so, your safest bet is to tattoo your pertinent account details all over your body to avoid a similar predicament.