Every time Taco Bell comes out with a new menu item, opinions start to fly. Whether based on flavor, gimmick execution, price, or something else, no fast food chain can truly get away from fervor about their experimentation. Taco Bell’s latest pitfall has arrived with the rollout of the Double Chalupa, which should reasonably have approximately double the meat and toppings that the basic Chalupa option flaunted.
Yep, that’s how Taco Bell was marketing the new item, and if that was the cause then there would be no reason for customers who to feel let down. But it isn’t the case, and devotees of the chain who expected a ton of meat and a mountain of toppings in their chalupa are outraged at what they received when they ordered the meal. Which, based on the social media responses, is an entirely logical way to react since the final product is definitely not as it was promoted.
Just in case the claims aren’t believable without photographic evidence, some of the Twitter complaints come complete with proof that what they got is not what they ordered:
Taco Bell’s response has included the reasoning that the larger shell makes it hard to tell whether there’s actually double the meat or double the toppings, as well as the more standard line that customer support is on the case to figure out how things can be made better. But based on some these photos it looks less like a single serving of meat and no meat at all (at least that’s what one of the pictures looked like; we’re not starting anything!). Try to explain that one, T-Bell.