It isn’t normal to get too riled up over something you overhear in public, but the conversation that Michelle Icard overheard during her morning stop at Starbucks seemed to drive her to extraordinary lengths. It all begins with some venting on Facebook, noting how the girls next to her in the coffee shop were grinding her gears a bit. Soon, however, it evolved into a crusade that ended in the nicest written lesson you could possibly hope for at a Starbucks.
Icard’s complaints on FB were to keep her from voicing her displeasure right there, which is understandable. You certainly don’t want to cause a major scene and you’re not out to start a confrontation usually.