Arguably the worst job in the world to have right now is public relations for United Airlines, after video footage of a passenger being violently ejected from an overbooked flight shocked the world at large, and the company CEO’s tone deaf half apology, half explanation (apolonation?) was of little help. In fact, the only worse job right now is likely United’s social media manager, as many are using even the most innocuous Facebook and Twitter posts as outlets for outrage and ridicule.
No, this scandal isn’t going anywhere anytime soon. And for good reason. What United did to that man touched a nerve with people, because who hasn’t felt mistreated or marginalized by an airline at some point? Case in point, in a recent Ask Reddit thread, someone posed the question: “What’s your bad United Airlines experience?” And not surprisingly, some of the experiences people have had are downright terrible. Sounds like United owes a lot of people a lot of free air miles, to those who would even take them.
Sweetrhymepurereason details every kid (and parent’s) worst nightmare:
Once when I was 7 years old, I flew United as an unaccompanied minor. They bumped me off the flight without calling my family members and I was just sitting terrified at the gate for five hours with nobody talking to me or telling me what was going on. This was before cell phones were a real thing. My mom got to the airport at my destination and panicked when I didn’t get off the plane. They tried to say I never even had a ticket. It took them a few more hours to actually call United at my departure airport, and that was with my mom escalating everything, sobbing, generally freaking out. They put me on the next plane which was another few hours. My parents got free domestic flights for a year but United never once apologized. Not once.
How do you even deny boarding to a freaking toddler, as theWet_Bandits describes here?
Denied boarding to our three year old. We then of course had to volunteer our seats. We think they did this so they would only have to pay one penalty instead of three.
Chalk it up to #FirstWorldProblems, but dougadamking89 should have gotten what he paid for.
I have only flew united a couple of times and didn’t really have any issues. The only time they tried screwing me was when I had a first class ticket and tried telling me they over booked and I had to go to coach, but instead of refunding any money they thought I would just accept an airline credit that can only be used on another flight. Not happening, I paid my own money for it, I want it back. I ended up chewing multiple people out and damn near got arrested, eventually they refunded my whole ticket and I took a different airline home. That was my last time flying with them.