Ticketmaster Said Bad Bunny Fans In Mexico Were Turned Away Due To Fake Tickets, Not An Oversell

This past weekend, several Bad Bunny fans were denied entry into his Mexico City shows on December 9 and 10. Several customers claimed they purchased tickets through Ticketmaster, but were turned away at entry. Following the fiasco, Ticketmaster issued a statement via social media, denying an oversell of tickets and claiming that the fans had actually purchased counterfeits.

“As has been reported, on Friday an unprecedented number of fake tickets were presented at the entrance of [Estadio Azteca], purchased outside our official channels,” said Ticketmaster. “In addition to causing confusion among entrance officials, this situation generated a malfunction in our system, which for moments at a time, couldn’t properly identify legitimate tickets. It’s important to underscore that there was no oversale of tickets. Ticketmaster took the technological and logistical measures needed to ensure what happened on Friday would not happen on Saturday.”

Over 1,600 fans were turned away on the December 9 show, and 100 fans were turned away the following night. According to a report from Billboard, Mexico’s Federal Attorney’s Office for Consumers (PROFECO) conducted an investigation, which concluded that several of the counterfeit tickets were purchased through legitimate channels.

The events occurred just weeks after Taylor Swift fans filed a lawsuit against Ticketmaster after a disastrous presale for her Eras tour.